PRIVACY POLICY

1. Introduction

PilotNationConnect (“PilotNationConnect,” “we,” “us,” or “our”) operates from Sportsman Airpark in Newberg, Oregon. We are committed to protecting the privacy of everyone who visits our website at pilotnationconnect.com, books a discovery flight, enrolls in training, or contacts us in any way.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or submitting any form, you agree to the practices described in this policy.

2. Information We Collect

When you interact with PilotNationConnect, we may collect the following:

Information you provide directly:

• Full name
• Email address
• Phone number
• Best time to contact you
• Prior flight experience (if shared)
• Questions, notes, or messages submitted through our forms

Information collected automatically:

• Browser type and version
• Pages visited and time spent on our site
• IP address and general geographic location
• Referring website or traffic source
• Device type (desktop, mobile, tablet)

We collect this information through our website contact forms, discovery flight booking forms, email sign-up forms, and direct communications via email, phone, or SMS.

3. How We Use Your Information

We use the information we collect to:

• Confirm and schedule Oregon Horizon Discovery Flight bookings and training appointments
• Respond to inquiries personally within 24 hours
• Send SMS and email communications related to your booking, training, or inquiry
• Send informational and promotional messages about PilotNationConnect programs, events, fly-outs, and community activities (with your consent)
• Improve our website and marketing based on how visitors interact with our content
• Comply with applicable laws and regulations

4. SMS Communications

By providing your phone number and checking the SMS consent box on any PilotNationConnect form, you agree to receive text messages from PilotNationConnect. These messages may include appointment confirmations, scheduling updates, training follow-ups, and occasional information about PilotNationConnect programs and events.

Message frequency: Up to 4 messages per month.
Message and data rates may apply depending on your carrier and plan.

To opt out of SMS messages at any time, reply STOP to any message you receive from us. To request help, reply HELP. You may also contact us directly at fly@pilotnationconnect.com or 541-391-5224.

We do not sell or share your mobile phone number or SMS consent with third parties or affiliates for their marketing or promotional purposes.

5. Email Communications

If you submit your email address through any form on pilotnationconnect.com, we may send you emails related to your inquiry, your discovery flight, or your training. We may also send periodic updates about PilotNationConnect programs, events, and community fly-outs.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly.

6. How We Share Your Information

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party tools to operate our website and communications, including scheduling software (Calendly), email marketing platforms, and CRM software (GoHighLevel). These providers are bound by their own privacy policies and may only use your data to provide services on our behalf.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: If PilotNationConnect is acquired or merged, your information may be transferred as part of that transaction.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. This includes Google Analytics and the Meta Pixel, which help us understand how visitors find and use our website.

You may disable cookies through your browser settings. Note that some features of the site may not function correctly if cookies are disabled.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, respond to your inquiries, and comply with legal obligations. If you would like us to delete your information, contact us at the address below and we will respond within 30 days.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Withdraw SMS or email consent at any time

To exercise any of these rights, contact us at the information below.

10. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will promptly delete it.

11. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact: